Support

Get help

Last updated: June 21, 2026

Contact

Email: your@privatebyte.app

Support promise

PrivateByte apps avoid subscriptions. Paid apps are intended as one-time purchases. Updates and support are provided for as long as the app is supported and actively developed.

App-specific details

Include the app name and version with every support request. App-specific support notes are listed below.

ByteDroid

Useful ByteDroid details:

• Mac model and macOS version.
• Device model and software version.
• ByteDroid version.
• Whether the phone shows Allow or File Transfer / MTP.
• The exact error message, if shown.
• Redacted diagnostics exported from ByteDroid, if requested.

Export diagnostics

1. Open ByteDroid.
2. Open Device > Show Error Log.
3. Select Export Diagnostics.
4. Review the file before sending it.

Diagnostics export is user-initiated. ByteDroid does not send logs automatically.

Known ByteDroid limitations

• ByteDroid supports Apple Silicon and Intel Macs.
• Very large folder transfers should be split into smaller batches if the phone becomes unstable.
• Charge-only USB cables cannot transfer files.
• Preview, Image Capture, Photos, or other macOS apps can claim a phone before ByteDroid can access it.